IT & ComputingDiploma · Level 5

New Zealand Diploma in IT Technical Support (Level 5)

A one-year, hands-on diploma in IT infrastructure, networking and technical support.

Delivered by International College of Auckland, Auckland

Next intake
December 2026
How to apply
NZQF level
Level 5
Credits
120 credits
Duration
1 year
Intakes
December 2026 + 5 more
Location
Auckland
Study mode
Full-time · On campus
After study
6-month work visa
Overview

About this programme

Hands-on training in IT infrastructure, networking and technical support that prepares you for frontline and second-line support roles. You’ll learn to install and configure hardware and software, administer systems, networks and databases, troubleshoot problems and handle common security issues.

The programme finishes with an IT project covering planning, design, development, testing and deployment. You’ll need your own laptop or desktop with internet access. Graduates can continue to a bachelor’s degree in IT through ICA’s pathways.

01

Six intakes a year

Start almost any time, with an intake about every ten weeks.

02

Job-ready support skills

Hardware, networks, systems administration, databases and IT security.

03

Pathway to a degree

Credit into year 2 of a Bachelor of IT at Auckland Institute of Studies, or towards one at Griffith University.

04

Real IT project

Plan, build, test and deploy a project from start to finish.

What you’ll study

Programme structure

An outline of the main areas covered. The institution confirms the final list of papers when you enrol.

  1. 01

    Computer hardware and operating systems

  2. 02

    Data communication and computer networks

  3. 03

    Systems administration

  4. 04

    Database design and administration

  5. 05

    Web design fundamentals

  6. 06

    Programming principles

  7. 07

    IT security and professional practice

  8. 08

    IT project

Entry requirements

Who can apply

Not sure if you qualify? Send us your details and we’ll check them for you, with no consultation fee.

Academic

  • A secondary school qualification equivalent to NCEA Level 2 (including English), a relevant NZQF Level 3 or higher qualification, or equivalent
  • Applicants under 18 may be offered provisional entry at the programme leader’s discretion

English language

  • IELTS Academic 6.0 overall, with no band below 5.5
  • ICA’s page also lists IELTS Academic 5.5 with no band below 5.0. We’ll confirm which applies to your intake.

Documents you’ll need

Checked by our Auckland team
  • Passport (photo page)
  • Secondary school certificates and transcripts
  • English test results (IELTS or an approved equivalent)
Fees & intakes

Tuition fees

International tuition fee
On request

Ask us and we’ll send you the current fee for your intake, usually within one working day.

ICA doesn’t publish this programme’s international fee online. We’ll confirm the tuition fee and any other costs for your intake before you apply.

You’ll also need health and travel insurance and a student visa.

Upcoming intakes

December 2026January 2027April 2027June 2027September 2027November 2027
Study mode
Full-time
Duration
1 year
Apply Direct fees
NZ$0

No admin, registration or education consultation fees. The Licensed Immigration Adviser charges separately for visa advice.

Work rights

Working while you study, and after

During your studies

Up to 25 hours a week during term, and full-time during scheduled holidays. This full-time programme leads to a New Zealand qualification at Level 4 or higher and lasts at least one academic year.

After you graduate

6-month Short-Term Graduate Work Visa

This diploma isn’t on Immigration New Zealand’s list for the Post-Study Work Visa. From 16 November 2026, graduates who studied it full-time in New Zealand can apply for the Short-Term Graduate Work Visa: 6 months of open work rights, once only, within 3 months of their student visa ending. It can’t support a partner’s work visa. Continuing to a higher qualification that is eligible is another path.

Based on Immigration New Zealand’s rules as at 26 October 2026. Your actual rights are the conditions on your visa, and rules can change. The Licensed Immigration Adviser we introduce you to will confirm them for your situation.

Your future

Career opportunities

  • IT support technician
  • Help desk or service desk technician
  • Desktop support technician
  • Junior network administrator
  • Junior systems administrator
  • Application support analyst

Further study

Graduates can transfer credit into year 2 of the Bachelor of Information Technology at Auckland Institute of Studies, or towards the Bachelor of Information Technology at Griffith University, Australia (up to 160 credit points).

How to apply

From your application to arrival

Apply Direct handles your application with no admin, registration or consultation fees. For your visa, we introduce you to a Licensed Immigration Adviser, who charges for their advice.

Stage 1Your application

  1. Step 1: Ask or apply

    Ask us anything without an account, or apply online when you’re ready.

  2. Step 2: Apply and upload

    Choose your programme and upload your documents from your phone or computer.

  3. Step 3: We review and submit

    Our team checks everything, asks for anything missing, then sends it to the institution.

  4. Step 4: Receive your offer

    Your offer letter arrives in your account, ready for your visa application.

Stage 2Your visa and arrival

  1. Step 5: Prepare your visa documents

    Gather what Immigration New Zealand asks for, such as your offer letter, passport, proof of funds, and any medical or police certificates.

  2. Step 6: Connect with a Licensed Immigration Adviser

    We introduce you to a Licensed Immigration Adviser (LIA) in New Zealand, who checks your documents and advises you on your student visa. The adviser charges for this service and confirms their fee first.

  3. Step 7: Apply for your student visa

    Submit your application to Immigration New Zealand online, with your adviser guiding you through it.

  4. Step 8: Receive your visa

    Once Immigration New Zealand approves your application, your student visa is issued and you’re cleared to travel.

  5. Step 9: Touch down in New Zealand

    Book your flight, sort your accommodation and get set for orientation. Kia ora, and welcome to Aotearoa!

FAQ

Questions students ask

When should I apply?

Ideally three to four months before your chosen intake, so there is time to receive your offer and arrange your student visa.

Do I pay Apply Direct anything?

No. We don’t charge admin, registration or education consultation fees. You pay the institution’s fees and Immigration New Zealand’s visa fee yourself, and the Licensed Immigration Adviser we introduce you to charges for their visa advice.

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Ask about this programme

Questions about this programme? Just ask.

Tell us about your study and work background and we’ll confirm whether you meet the entry requirements for New Zealand Diploma in IT Technical Support (Level 5), plus the next steps.

Asking about New Zealand Diploma in IT Technical Support (Level 5)